[Managing telephone calls]

* Answering the phone
	- Hello, John Waite speaking.
	- Good morning, Datatech Ltd.

* Making contact
	- I'd like to speak to Zofia Janik.
	- Could I have the sales department please?

* Messages
	- Would you like to leave a messages?
	- Can I leave a messasge?

* Identifying yourself
	- This is /My name's Julio Blanco.

* Saying telephone numbers
	Say oh for "o" in the UK. Say zero for "o" in the USA.

* Making excuses
	- I'm sorry, he's in a meeting.
	- I'm afraid she's not available.

* Stating your purpose
	- I'm calling about your invoice.
	- I'm returning his call.
	- The reason I'm calling is ...

* Checking
	- Could you spell that?
	- Can I read that back to you?

* Asking for information
	- Could I have your name?
	- Can I take your number?

* Showing understanding
	- Right.
	- OK. That's fine.

* Promising action
	- I'll make sure he gets the message.
	- I'll tell her when she gets back.

* Ending a call
	- Thanks for your help. Goodbye.
	- Thanks for calling.

[Making arrangements (on the telephone)]

* Making arrangements
	- Could we meet on Monday at 10.30?
	- Are you free something next week?
	- How about next Friday?
	- What about April 10th?
	- Would Wednesday at 2pm suit you?
	- Is 11.15 convenient?

* Changing arrengements
	- I'm afraid I can't com on Friday/then.
	- We've got an appointment for 11.00, but I'm afraid something's come up.
	- Could we fix another time?

* Responding
	- That'll be fine.
	- That's OK.
	- No, sorry, I can't make it then.
	- My diary's rather full that day/week.
	- Sorry, I've alreday got an appointment at that time.

* informal situation (in the home)
  	- May I talk to Misutu?
	- This is he. (もしくは単に Speaking)
	- Who's speking, please? (or Who's this, please?)
	- (I'll talk to you soon(later).

* explain my name spelling
	- My family name is K, A, N for November, D, and A.

[unit]

    十億 
    |   百万 
    |   |   |千
1,000,000,000,000
    |   |   |thousand
    |   million
    billion

[temperature]

	Hot > warm > cool > chilly > cold > freezing

[toilet]

* (in freinds' home)
  May I use the bathroom?

  (in  pulic space)
  Is there a public rest room? (or men's room, washroom)

[質問を聞き直す]

* I'm sorry but I don't understand the word XXXX.
  Would you explain the meaning to me?
  
* What do you mean by that? (↓)

[check in at air port counter]

* Has any person unknown to you attempted to give you any item?
 	No.
* Have you left your luggage unattended at any time?
	No.
[LOL, Laughing Out Loud  = (笑)]
A: How can we change the font color?　どうやったらフォントの色変えられるの？
B: Why not use crayons? LOL　クレヨン使ったら(笑)
(from english@mag2.com, English Mag2 04/02)